Winter/Summer 2024
During my initial co-op work term, I was employed by the City of Guelph as an IT Service Desk Support Co-op, a role I continued throughout my subsequent summer term. In this capacity, I acted as the primary point of contact for IT Service Desk inquiries, including walk-ins, phone, and email requests. My responsibilities involved accurately identifying and logging user-reported issues and assisting in their resolution promptly and professionally, ensuring a high standard of customer service
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About the employer
City Of Guelph
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Job Description
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Act as the first point of contact for IT Service desk walk-ins
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Document end user information and reported issues in the IT Service Desk ticketing system
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Learning Goals
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Being able to properly manage various aspects of time management and being efficient when it comes to regularly checking calender and attending meetings, managing tasks in a timely manner.
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Conclusion
A Brief Summary of the Overall Work Term Experience
